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BLACK DIAMOND X RATED
RETURN AND REFUND POLICY

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Last Updated: May 10, 2026

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OUR COMMITMENT

At Black Diamond X Rated, we value quality, trust, and customer satisfaction. Every order is handled with care, and we aim to ensure a fair and smooth experience for all customers.

Please review the policy below so we can ensure clarity and consistency for every order.

 

RETURN WINDOW (7 DAYS)

We accept returns of unopened, unused merchandise in its original packaging, with all tags attached, within 7 days of delivery.

Returns requested after 7 days of delivery are not eligible.

We do not offer direct exchanges. If you would like a different item, please return the eligible product and place a new order.

Customers are responsible for return shipping costs.

 

RETURN ELIGIBILITY

To qualify for a return, items must be:

  • Unused and in original condition

  • In original packaging with all tags attached

  • Free from wear, damage, or alterations

  • Securely packaged for safe return shipping

We recommend using protective packaging to ensure items arrive safely during return transit.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or incorrect, please contact us at:
blackdiamondxrated@gmail.com

To help us resolve your request quickly, please include:

  • Your order number

  • Clear photos of the item and packaging

Once reviewed and confirmed, we will offer one of the following solutions:

  • Replacement (if available)

  • Store credit

  • Refund to original payment method

We are committed to resolving these cases fairly and efficiently.

 

SHIPPING DAMAGE

Once an order is handed over to the shipping carrier (USPS, UPS, FedEx, etc.), it is in their custody.

If your package arrives damaged due to transit handling, we recommend contacting the carrier directly to file a claim.

However, if you need assistance or guidance, our support team is always available to help you through the process.

 

RETURN PROCESS

To initiate a return:

  1. Contact customer support for approval before shipping

  2. Securely package the item in protective packaging

  3. Include a copy of your invoice with returned items clearly marked

  4. Ship using a trackable shipping method (USPS, UPS, or FedEx)

Please note: We do not offer in-person drop-offs or public return locations.

 

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are processed within 7 business days of receipt.

After processing, funds typically appear in your account within 3–5 additional business days, depending on your financial institution.

We aim to process all eligible refunds as quickly and fairly as possible.

 

NON-REFUNDABLE ITEMS

The following items are non-refundable and non-returnable:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Personal care or hygiene-related items

  • Perishable, hazardous, or restricted goods

Shipping costs are non-refundable.

 

REPLACEMENTS & STORE CREDIT

In eligible cases, we may offer:

  • Replacement item (if available)

  • Store credit equal to the purchase value

  • Refund to original payment method

Our goal is to ensure a fair and satisfactory resolution whenever possible.

 

RETURN APPROVAL & UNAUTHORIZED RETURNS

We encourage customers to contact us before returning any item so we can confirm eligibility and avoid unnecessary shipping costs.

Returns that are:

  • Sent without prior approval

  • Returned after the 7-day window

  • Used, damaged, or altered

  • Improperly packaged

may not be accepted.

If an unauthorized return is received, the customer may be responsible for return shipping to have the item sent back.

 

OUT OF STOCK ITEMS

If an item is out of stock after purchase, a full refund for that item will be issued automatically.

 

POLICY UPDATES

We reserve the right to update or modify this policy at any time. Updates will apply to future orders.

 

CUSTOMER SUPPORT

For any questions or assistance regarding returns or refunds:
📧 blackdiamondxrated@gmail.com

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